Terms and conditions

Terms & Conditions

The terms and conditions set out below apply to all users of The Diamond Studio (“Website”). Users of the Website are expected to have read and fully comply with the terms and conditions and any individual not in accord with these terms and conditions should not use this Website.


The owner of the Website is Shan Collection Limited (“We”, “Us”), a company incorporated in under company number SC265302. Should further information be required or the need to register a complaint about the Website please contact us by the following methods:


Address Details

The Diamond Studio
135 Wellington Street
Glasgow , G2 2XD
T: 0141 248 2389
F: 0141 248 2389

E: info@thediamondstudio.co.uk



Your privacy and that of every person whose information you provide us is of utmost important to us. Please see our privacy policy for details of what information we collect and how we will use and protect this information.

All users who intend to purchase from the Website will need to register to use the Website. By registering to use the Website and the services you confirm that the information you provide during the registration process is accurate and complete. You agree to update your registration details promptly if they change. All registration information you provide will be kept secure and processed in accordance with our privacy policy.

Product Specification

We have taken the best possible measures to accurately photograph and provide relevant details for all products on the Website, however you should note that photographical evidence can not always capture the products exactly and so should be aware that colours and sizes may not be as shown. You should make sure you are satisfied with the product specification before placing any order and if more information is needed then you can contact us.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the Website. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable). 
Products are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.


Terms and conditions for General use of the Website

1) During the registration process you will be required to choose a username and a password which will be unique to you. It is your responsibility to keep your username and password confidential and ensure that they are not used by any unauthorised person.

2) Acceptance of Orders: All orders submitted through our website are confirmed by e-mail, fax or post after submission, no order should be deemed to be accepted with out this confirmation. All orders are fulfilled subject to these terms and conditions. It might not be possible for us to accept orders for certain items for delivery to certain countries.

3) We will ensure that we continually update and develop information on the Website however, we can not guarantee that the Website will be 100% free from errors or omissions, should any be found please let us know through one of the methods above. 

4) Links will be provided to third party websites which are controlled by these third parties, when visiting external links you must refer to that external websites terms and conditions of use, The Diamond Studio will have no liability in respect of those websites. These links are provided for the interests of the users of the Website only and The Diamond Studio has no control or responsibility over these websites.  Whilst we do try to select the appropriate third parties we do not give any assurance, warranty or representation as to the credibility of the products or services that they offer.  We do not accept any liability for the use of third party websites. The links on the Website do not imply or entail any endorsement of the content of third party websites.  Creation of any links to or from the Website must be approved in writing by The Diamond Studio. Any such company, group or individual should contact us for further information.

5) Every effort is made to constantly update the information on the Website however occasions may arise where information can be out of date and users should note this and users should be conscious of such happenings.
6) The Diamond Studio, its directors, officers, employees, shareholders and associated persons shall not be liable for any loss, liability, damage (whether direct, indirect or consequential), personal injury, or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the Website. Neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

7) These terms and conditions do not affect your statutory rights as a consumer.
8) All offers on the Website are subject to availability and while stocks last.

9) The Diamond Studio reserves the right to change the terms and conditions at any time without notice. These terms and conditions may need to be updated or modified at any time. Users of the Website will be bound to the terms and conditions set at that point of time, however users must always be aware of the ‘current’ set of terms and conditions (i.e. at the point of use by the customer) as they will be bound to those new terms and conditions.

10) The Diamond Studio is not responsible for material submitted in the public areas including blogs, chat rooms and bulletin boards. We reserve the right to remove any material that you have posted without notice if it is considered that your material is abusive, harassing or defamatory in any way to other users of the Website or the Website itself. This includes any other  inappropriate material that is submitted by you, in particular:
a. The posting of corrupted files that may contain viruses or any other similar harmful programs that may damage the operations of the Website or any associated third party websites.
b. The submission of material containing marketing or promotional material which is intended to solicit business.

11) At any point if one or more of these terms and conditions is held to be invalid or any conflict or contradiction appears between the provisions of the Website terms and conditions and any other relevant terms and conditions, policies or notices then the validity and the enforceability of the remaining provisions shall not be affected and in all cases these terms and conditions shall prevail.

12) Currency: Prices quoted are in Pound Sterling or in any other currency on request, all payments are to be made in  Pounds sterling, Euros or American Dollars on request.(Your credit card providers will charge the order in your local billing currency)

13) VAT is included and is charged only on sales to residents of the EU making personal purchases. If a valid EU VAT number is provided at the time of ordering, goods will be shipped to non-UK residents of the EU net of VAT. All purchases made by customers outside the EU are charged less VAT.
14)  xxxxxxxx makes no claims, warranties or representations that any or all of the content of the Website may be lawfully viewed or downloaded outside England and Wales and Scotland, unless otherwise specifically stated, the content and the Website is directed solely at users who access the Website from England and Wales and Scotland. If you choose to access the Website from outside England and Wales and Scotland, you do so at your own risk and are responsible for compliance with the laws of the relevant jurisdiction.

15) Our delivery charges are based on the actual weight of the product(s) we send to you, which means you are only charged the exact cost of the postage from The Royal mail or our couriers. These charges are worked out at the checkout once you pick your preferred deliver option.

For our express /guaranteed next working day services, we have a cut off time of 12:00 NOON in order to have your items packed & dispatched the same day.International/European deliveries are charged based on parcel weight. The total delivery charge is calculated when you proceed through our checkout process. The amount you see charged on the delivery selection page (in the checkout process), is the amount you will pay. There are no hidden charges from us. However, depending on where you live there may be a customs charge upon entry to the country Our business days are Monday-Friday - Orders are shipped on business days only if orders are received by 12:00 NOON

16) Liability for our Mistakes
We will not be liable for any loss or damage (in contract, tort, negligence or otherwise) where:
• There is no breach of a legal duty of care owed to you by us;
• The loss or damage is not a reasonably foreseeable result of any such breach; or
• Any loss or damage or increase in loss or damage results from a breach by you of these terms and conditions.
Nothing in these terms and conditions excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence.

17)  Third Party Rights
Nothing in these terms and conditions is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these terms and conditions has no rights to enforce them.

18)  Waiver
No delay or decision not to enforce rights under these terms and conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

19) Payment & Retention of Title
Under normal circumstances, goods must be paid for prior to dispatch. If for any reason, goods are agreed to be shipped prior to clearance of payments, title in the goods shipped belongs to Southcross Limited until payment in full for the goods is received by us.

20)  Governing Law
These terms and conditions are subject to the laws of Scotland and each of us hereby submits to the non-exclusive jurisdiction of the Scottish courts.


Returns Policy

Cancellation Rights - Consumers have the right to cancel orders for goods that have been placed using the Website for up to 7 working days after the date on which the item(s) are delivered. This right does not apply to medication or any appliance that is made from materials that may be distorted or soiled if worn.

To exercise this right, you should follow the instructions in ‘How to Return Items’ below. 

You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us.  This includes keeping any hygiene seals in place.

Once we receive notice from you in writing that you wish to cancel your order, we will refund the purchase price for that item.   

Damaged And Faulty Items - If any item we have supplied is damaged on receipt, we will replace the item free of charge or refund the price you paid for it together with any postage charges you paid to us for delivery.  Refunds will only be paid on delivery of damaged or faulty items. You may have additional manufacturers’ warranties with some products such as electrical items giving you additional rights and you should check these carefully.

How To Return Items - If you have a product that you are unsatisfied with then you should firstly obtain a RMA number and we shall further inform you of the process to return your item. Find out more about getting a RMA number.

Liability - Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.


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