Returns
You can return goods up to 28 days after purchase date, for a credit note or exhange only.
Bespoke items cannot be returned.
To return an item you must have a RMA Number otherwise the item(s) will not be accepted. Follow the procedures below to get a RMA (Return Merchandise Authorisation) number.
How to get a RMA number
Log into your customer account and select the order or item(s) within the order you wish to return.
Once you have selected the item(s) and the reason for return click submit. Your returns RMA (Return Merchandise Authorisation) Number will be available to print off or use.
Sending your items back to us
Please package your item(s) safety and return with a copy of your RMA (Return Merchandise Authorisation) number.
Post your package to the address below:
Website Returns
The Diamond Studio
29 Royal Exhange Square
Glasgow , G1 3AJ
T: 0141 248 2389
F: 0141 248 2389
E: info@thediamondstudio.co.uk
We recommend that you have proof of posting as we cannot take responsibility for item(s) you send that do not arrive.
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